Privacy Policy

Personal Information We Collect

We gather various types of personal data to operate effectively and comply with legal obligations. This includes details you supply during registration and ongoing use, such as your full name, date of birth, email address, telephone number, and any additional information submitted through forms, emails, or chats. We also record correspondence with our support team, all transaction details related to deposits, bets, and withdrawals, login activity, IP addresses, device and browser information, location data derived from GeoIP, and logs of your interactions on the site. To verify identity, prevent fraud, or process payments, we may request supporting documents like identification proofs, payment receipts, or bank statements. Participation in optional surveys or feedback requests may provide further data.

Purposes of Processing Your Data

Your personal information is used solely to deliver and improve our services. Key purposes include managing bets and financial transactions, offering gaming and support features, verifying your identity and age, delivering customer assistance, fulfilling regulatory requirements such as anti-money laundering and counter-terrorism financing rules, detecting and preventing fraud or policy violations, conducting internal analytics and aggregated statistical research, and—if you have given consent—sending promotional updates about our offerings or those of trusted partners.

Marketing Communications

Unless you opt out, we may contact you via email or phone with information about promotions, new games, or services, including those from our gaming partners. You can withdraw consent for marketing at any time through your account settings or by reaching out to our support team. Accepting prizes or winnings may also grant us permission to use your name or nickname for promotional purposes, unless restricted by law.

How We Obtain and Share Information

We collect data directly from you during interactions or automatically through your use of the platform. In some cases, we receive information from fraud prevention services or payment providers. We engage third-party processors to support technical operations, payment handling, and content delivery, and these partners may access relevant data under strict contractual safeguards. Personal information is not sold or rented to unrelated parties. Disclosure occurs only when legally required, to comply with regulatory demands, to protect the platform, our users, or others, to facilitate transactions (for example, with payment processors like Paysafe), or with your explicit consent. In the event of a merger, acquisition, or similar corporate change, your data may transfer to the new entity, with prior notification where feasible.

Data Security Measures

We prioritize the protection of your information and employ industry-standard security practices, including 128-bit SSL encryption for all transactions and advanced anti-fraud systems. Access to your data is restricted to authorized personnel—such as support agents, compliance officers, and anti-fraud specialists—who are bound by confidentiality obligations. While we take reasonable steps to safeguard your information, you must keep your login credentials secure and confidential.

Data Recipients and International Transfers

Information may be shared within our corporate group, with licensed partners, service providers, and regulatory bodies as needed to provide services and meet legal duties. Some recipients may be located outside the European Economic Area; in such cases, we ensure appropriate safeguards are in place to maintain the security and privacy of your data in line with this policy and applicable laws.

Data Retention

We retain your personal information for as long as your account remains active and, after closure, for the period mandated by law—typically at least five years from your last transaction or account closure—to comply with anti-money laundering regulations and support any potential investigations. Earlier deletion requests cannot override these legal retention obligations.

Your Rights and Contact

You may contact us to verify the accuracy of your data, request information about its use, opt out of marketing, or update your details (providing reasonable evidence when required). Providing false information is prohibited and may lead to account restrictions. If you believe your data rights have been violated, you can lodge a complaint with the relevant supervisory authority, particularly in your country of residence or where any infringement occurred.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance functionality, analyze usage, personalize your experience, and measure marketing effectiveness. These include essential cookies for navigation, functional cookies to remember preferences, and advertising cookies from partners to track campaign performance. Third-party providers may also place cookies for analytics or content delivery. You can manage cookie settings in your browser, though blocking them may limit site features. Automatic collection of non-identifying data (such as browser type or IP) occurs during visits, but personal identification requires additional consent.

Additional Notes for NetEnt Games

When playing titles developed by NetEnt, their separate privacy policy also governs the handling of your data and can be reviewed on their official site.